Wednesday, May 27, 2009

March Photo competition winner

Our winner for the Oasis Photo Prize for March 2009 is Emily for a photo of Oasis chill out furniture behind a beautifully laid formal dining table at her cousin’s wedding. Their clever use of blue vases and spring flowers really pull the look together, with Oasis chill out furniture providing the perfect balance to a formal wedding reception. Thanks for sending us your photo Emily - your prize is on the way!

May Photo competition winner

Our winner for the Oasis Photo Prize for May 2009 is Caroline Hanbury for this photo of her wedding. Everyone knows the importance of the first dance, but this last dance, surrounded by sparklers under the golden Oasis ceiling to end their wedding party could not look more romantic. Congratulations to the new Mr and Mrs James Carey!
Your prize is on the way!

April Photo competition winner

The winner for the Oasis Photo Prize for April 2009 is Firehouse for their photo of Oasis bringing North Africa to the London Hippodrome. Here is the photo complete with suitably dressed guests relaxing!
Oasis props and accessories were shown to great effect in the Oasis chill out area, before the Sugababes’ performance for Firehouse’s client. Congratulations to Firehouse!
Your prize is on the way!

Sunday, May 10, 2009

Oasis win award for excellence in customer care

Wow - we won!
Against all my expectations, last night we won the Hire Association Europe (the HAE's) award for Excellence in Customer Care 2009.

We are very, very grateful to our team (in both parts of the business - account management and delivery): this fantastic achievement is a reflection of all the things they do every day to bring Oasis the recognition it has received.

Hire Association Europe (HAE) is the leading trade association for hire and rental companies in the UK and Ireland: The Association is unique in that it brings together the diverse sectors involved in hire; with membership from the tool and equipment, plant, audio visual, catering and leisure sectors and associated suppliers and manufacturers for those sectors.

The awards were the Hire Awards of Excellence 2009 We entered the Award for Excellence in Customer Care.

Judgement criteria for the Award for Excellence in Customer Care:
The winning nomination will have demonstrated to the judging panel, the existence of a clear and structured policy which delivers the highest standards of customer care and service.
Essential evidence
  • A short statement (maximum 200 words) stating why your nomination should win this award
  • Demonstration of a training programme in customer care and service for employees
  • Evidence of a specific customer complaints procedure
Supporting evidence
  • Evidence of testimonial letters or the resolving of customer complaints
  • Use of market research for customer service evaluation
  • Evidence of support to customers through donations, community sponsorships
  • Introduction of add on services (e.g. complimentary tea/coffee, comfortable waiting area)
  • Evidence of specific schemes or guarantees offered to the customer